Rallied AI

Rallied is an AI technician that connects to your entire stack and resolves L1 and L2 tickets autonomously. Chat with it in Slack or Teams like a real coworker — or let it work tickets directly in your PSA.

Rallied is an AI agent designed to automatically resolve service tickets in professional service automation (PSA) systems. It helps managed service providers (MSPs) enhance efficiency by allowing technicians to focus on billable work while Rallied handles routine tasks. Working seamlessly with existing tools, it automates ticket resolution, documentation, and integration with other systems, effectively streamlining operations. Users connect Rallied to their PSA, remote monitoring and management (RMM), and documentation systems. Once integrated, Rallied begins to resolve tickets as they arrive, checking client status and executing actions based on predefined workflows written in plain English. It communicates with technicians for complex issues while logging all actions in the PSA, ensuring real-time documentation and updates. Rallied is aimed at managed service providers (MSPs) seeking to enhance operational efficiency and reduce overhead costs. It offers a solution for teams overwhelmed by routine L1 and L2 tasks, enabling them to focus on high-value projects without the need for additional staffing. Its unique integration capabilities allow it to work within existing workflows while maintaining security and compliance.