Teckinfo Solutions Pvt. Ltd

Our rich experience and extensive domain knowledge help us to develop and deliver top of the league unified cloud contact center software (hybrid and on premises options also available), helpdesk and lead management solutions, and other communication products. Our products and solutions are highly secure, robust, scalable and flexible that empower large enterprise organizations, small and medium enterprises and startups to seamlessly engage with their customers and enhance their experience. We have ready to deploy solutions for several industry verticals like banking, insurance, telecom, BPO, education, healthcare etc. providing them with customized solutions. We are headed by a team of experienced professionals from the field of converged IT and telecommunications, with a collective experience of several decades. We are a team of 100+ professionals with multi-disciplinary skills, extensive experience, and expertise in all aspects of software design, web-based applications development, implementation, integration, support, and maintenance services. Headquartered in New Delhi, we have branch, site offices in other cities of India viz.; Ahmedabad, Bangalore, Chennai, Gurugram, Hyderabad, Kolkata, Mumbai, and Pune. Our product implementations spread across India, South East Asia, Middle East, Africa and Latin America.

Teckinfo offers an AI-powered Unified CX platform designed to enhance customer experiences across various touchpoints. The platform enables enterprises to facilitate intelligent and personalized interactions, improving overall customer engagement and satisfaction. Its capabilities are built on decades of innovation, focusing on both efficiency and effectiveness in contact center operations. Users can deploy the Unified CX platform in their preferred configuration—cloud, hybrid, or on-premises. The platform harnesses AI to automate processes and provide real-time insights into customer interactions. Users gain access to tools such as inbound call handling, interactive voice response, and CRM integrations to streamline operations and enhance service delivery. Teckinfo's Unified CX platform caters to enterprises seeking to improve their customer experience through advanced technology. It is particularly beneficial for businesses aiming to optimize multichannel interactions, ensuring seamless engagement and quicker resolutions. The platform is suitable for various business sizes, from startups to large enterprises.