Forward

Forward is an AI-powered customer engagement and marketing automation platform built for ecommerce brands. It helps Shopify businesses understand customer behavior, create smarter audience segments, and launch personalized campaigns across email, SMS, and WhatsApp. With Forward, brands can improve retention, recover lost sales, increase repeat purchases, and grow revenue through data-driven messaging.

Forward is an email and SMS marketing tool designed specifically for Shopify brands. It consolidates various marketing functionalities into a single platform, allowing sellers to manage their email, SMS, and WhatsApp campaigns effectively. By addressing common issues in e-commerce marketing such as fragmented communication and lost sales, Forward aims to enhance user engagement and drive revenue growth for Shopify stores. Users start by installing the Forward app from the Shopify store to sync their store data. They then select from over 50 pre-designed templates for different marketing purposes, such as welcome series and abandoned cart recovery. The platform allows for the management of all campaigns through a single dashboard, providing real-time insights into sales performance and campaign effectiveness. Forward is tailored for Shopify store owners, ranging from small fashion boutiques to larger food brands. It caters specifically to those looking to streamline their marketing efforts and enhance customer engagement through cohesive email and SMS campaigns.