CustomerFlows

CustomerFlows is a CRM for businesses that generate leads. It brings lead tracking, customer conversations, contacts, sales pipelines, and marketing attribution together so teams can follow a customer from first visit through to a paid deal. Its provider-independent inbox supports web chat, WhatsApp, and email, and its AI lead qualifier responds to new leads, asks industry-specific questions, and can create pipeline deals automatically. The product is aimed at businesses such as home services companies and tour operators. Industry templates configure pipelines and automations, with setup described as taking about 10 minutes. Plans include unlimited contacts and team seats vary by tier; pricing starts at $49 per month. A 14-day free trial is available with full Growth features and no credit card required.

CustomerFlows responds to new inquiries through website chat and WhatsApp, including outside business hours. Its AI answers using information provided about a business, asks qualifying questions, and saves each lead and conversation in a shared inbox and pipeline. The product also connects leads and deals to their originating ads, and includes automations and dashboard reporting. It is designed to help businesses respond quickly, keep inquiries organized, and follow up with leads that might otherwise be missed. A customer contacts a business through its website chat or WhatsApp, and CustomerFlows records the page or ad source. The AI answers using the business’s services, prices, hours, and service area, then asks configured questions such as the job, location, and timing. The conversation and collected answers appear in the inbox, while the lead is added to an industry-specific pipeline. Businesses can use workflows for follow-up and view ad spend, revenue, job costs, profit, and campaign sources. CustomerFlows is presented for businesses that run on leads, with plans positioned for teams of one or two, three to ten, and larger than ten. The page highlights home services examples and describes businesses that receive inquiries while staff are busy, on a job, or asleep. Its stated distinctions include AI replies based on the business’s own information, website chat and WhatsApp support, campaign-source tracking, and unlimited contacts on every plan.