Social Kirin

Social Kirin helps teams manage comments and messages across Instagram, Facebook, and YouTube. It can hide spam, scam links, and abusive comments; reply to common questions in a trained brand voice; and send DMs when people comment with keywords such as “link?” or “price?”. Sentiment detection and human escalation help teams identify conversations that may need personal attention. The product is aimed at ecommerce brands, creators, agencies, and lean support or community teams handling frequent comments and DMs. It offers a shared dashboard, account-specific voice rules, moderation settings, and bulk moderation for older posts. Social Kirin says it is currently in pre-launch. Paid plans are listed, with a three-day free trial available.

Social Kirin helps teams manage comments and messages across Instagram, Facebook, and YouTube. It hides spam, scam links, abusive comments, and other unwanted content; replies to common questions in a trained brand voice; and sends DMs when people comment with keywords such as “link?” or “price?”. It also detects negative sentiment and flags sensitive conversations for human attention, helping teams handle repetitive moderation and replies without constantly monitoring social accounts. Users connect Instagram, Facebook, and YouTube accounts, then provide FAQs, product information, and past replies for Social Kirin to learn their brand voice and knowledge base. They can enable spam hiding, AI replies, and DM automation, and set custom blocked terms and keyword rules. The service applies moderation and automation across posts, reels, and ads, while routing sensitive messages to teammates. A dashboard brings the connected accounts together for monitoring and management. Social Kirin is for DTC and ecommerce brands, creators and personal brands, agencies managing client accounts, campaign teams, and lean support or community teams with regular comment traffic. The page emphasizes teams dealing with repetitive questions, spam, high-volume campaigns, and messages outside working hours. It supports multiple brands from one dashboard with separate voice rules and escalation settings, and is described as self-serve without requiring developers or code.