HallaHelps

HallaHelps is a shared inbox and help desk for small businesses that answer customer email. Connect the address your customers already write to, like support@ or info@, and every message lands in one inbox your whole team can see. Assign conversations, set a status, leave internal notes, and see who is already replying, so nothing gets missed or answered twice. Replies still go out from your own email address. Every plan includes saved replies, tags, rules that auto-assign and sort mail, customer history, satisfaction ratings, reports, a public help center, and a help widget for your website. Slack and Microsoft Teams alerts and a Stripe connection show billing details right in the conversation. Teams moving from Help Scout, Zendesk or Freshdesk can import their past conversations. The optional Pro add-on adds translation in 33 languages, AI rewriting, advanced reports, webhooks, Zapier and Make, and a help center on your own domain. Pricing is flat by plan, not per agent: Starter is $39 a month for up to 3 people, and Pro is one price for the whole company. Every plan starts with a 14-day free trial, no credit card needed.

HallaHelps turns a company’s existing support email address into a shared help desk. It converts incoming emails into tickets with an owner and a status, helping teams see who is handling each conversation and avoid missed or duplicate replies. The product includes tools for organizing and answering tickets, publishing a searchable help center, collecting customer ratings, and reviewing response and resolution times. Pro adds AI rewriting, advanced reports, integrations, and translation. A team connects its support mailbox by choosing an email provider and signing in, then invites teammates by email. Everyone works from the shared inbox, where they can assign tickets, set statuses, add tags and internal notes, and reply from the company’s own address. Replies remain threaded like email. The inbox also provides filters, search, and bulk actions. Teams can connect tools such as Slack, Microsoft Teams, Stripe, and Zapier, with some integrations available on Pro. HallaHelps is for teams handling customer support through a shared support email address. The page describes it as a help desk for the team behind support@, with setup intended to take about 10 minutes and no migration project. It works with Gmail, Microsoft 365, Outlook, and most email hosts. The page also emphasizes individual team accounts, mailbox credential encryption, and company data separation.