WellyOn

WellyOn is an AI-powered omnichannel customer service platform that helps businesses deliver fast, consistent support across every channel their customers use. It unifies live chat, a website widget, WhatsApp, Telegram, Instagram, Messenger, LinkedIn, Viber, SMS, and email into a single omnichannel inbox, so teams can manage every conversation in one place without losing context. An AI chatbot handles routine questions instantly, around the clock, while a self-serve knowledge base lets customers find answers on their own. A built-in public status page lets businesses keep users informed during outages or disruptions. For specific cases, AI chatbot flows are created to automate conversations or situations where route inquiries, and resolve common requests — with AI assistant models plugged in as the brain wherever decision-making is needed, so the chatbot can reason and respond intelligently rather than follow rigid scripts.WellyOn's mission is to make effortless, always-on customer service achievable for any team — combining intelligent automation with human agents to reduce response times, resolve issues faster, and free people to focus on the conversations that matter most.

Welly is an AI customer service agent that reads and responds to customer messages using a business’s website and supplied documentation. It answers questions and handles simple issues across customer communication channels, while recognizing when a conversation needs a person. Welly can pass those conversations to the support team with the transcript and customer profile attached. It also supports incident communication, including status-page updates and notifications to subscribed customers. A team creates an account, adds its website, and uploads materials such as documents, PDFs, FAQs, and screenshots for Welly to learn from. It then pastes a snippet into its site and connects the integrations it needs. Welly answers incoming messages in real time using the supplied knowledge, which it relearns as content changes. Teams use an omnichannel inbox to follow conversations, and Welly hands a conversation to a human with its transcript and customer profile when needed. Welly is for teams that handle customer support conversations and want an AI agent to answer routine questions while keeping human agents available for issues that need them. The page describes it as trained on each team’s own website and documentation, with answers intended to stay current as those sources change. Teams can use Welly under its default identity or change its name, logo, colors, and tone of voice to match their branding.